Damaged Items
We do not accept returns of damaged products — please do not ship the item back to us. If your order arrives damaged, contact us within 14 days of delivery via our Contact page with your order number and photos of the damage, and we will send a free replacement or a refund. This damage-only policy does not cover items damaged through misuse after delivery.
Change of Mind
Because this is a personal care device, we're currently unable to accept returns or exchanges for reasons other than the item arriving damaged.
Questions
If you're unsure whether your situation is covered, reach out via our Contact page with your order number and we'll help sort it out.